I’m Tricia Nicoll

I have an uncompromising belief in the power of inclusion and the potential of people and their ability to take greater control of their lives.

I work directly with organisations, people and families, facilitate co-production, design and deliver events and workshops and provide bespoke training.

Creating Gloriously Ordinary Lives

Creating Gloriously Ordinary Lives

Doing what it takes to get people Gloriously Ordinary Lives should be pretty straightforward, after all, it’s what most of us do in our own lives every day.

We have a policy framework across health, social care and education that actively promotes, and in some cases requires choice, control, personalisation, personal budgets, co-production …and the list goes on. Yet we know that many older and disabled people, disabled children and young people are a million miles away from their Gloriously Ordinary Lives. The daft thing is, getting people Gloriously Ordinary Lives is actually pretty simple.

Learn more about what Gloriously Ordinary Lives can mean

Work with me

I hazard a guess that you’ve stumbled on my site because you’re looking for some help around one of these things …

  • Co-production

    Maybe you’re trying to work out exactly what this means as you try to balance doing things right with meeting the everyday demands of commissioning? What you’ll get from working with me is an honest appraisal of how things are working now and a comprehensive and practical plan to move towards a genuinely co-produced approach to how services are designed and run.

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  • Different Conversations

    A range of people and organisations ask me to provide bespoke training and mentoring around all things to do with personalised care and support - particularly, planning. This might be for workers who offer direct support to people, for managers and team leaders and also for people and families.

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  • Events & Workshops

    People ask me to work with them to design and facilitate events – from small workshops to whole systems events for several hundred people. You might want to agree a vision, facilitate a specific change, launch a new programme, or bring people together to plan or design services and support.

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  • People & Families

    Commissioners ask me to work directly with people and families to think about what would take to get a gloriously ordinary life. The outcome of my work will be a fully costed support plan, and hand holding for the family to make it happen, in partnership with statutory services.

    Learn more

Gloriously Ordinary Language

Rehumanise. Reconnect. Reimagine.

Gloriously Ordinary Language is an exciting new eight-month programme for local councils and other social care organisations who want to rehumanise their language, reconnect practice with personal and organisational principles and reimagine care and support.

  • "Working with Tricia is always a delight. She’s brings so much fun and energy, along with a huge amount of knowledge and passion. She has a brilliant way of encouraging and gently challenging people to see the world through a different, more human lens, with loads of stories and practice examples to explain why it matters."

    Bryony Shannon Strategic Lead for Practice Development - Adults, Health & Wellbeing , City of Doncaster Council

  • "It is always an absolute pleasure to work with Tricia, who has kindly spoken at many Local Government Association meetings, events and webinars and contributed to several LGA publications. She brings a unique and valuable blend of skills: constructive challenge, determined collaboration, a firm belief in the art of the possible, and a relentless commitment to improving public services so that everyone can live their best life. These all rest on a foundation of invaluable lived experience, which is always beautifully and powerfully articulated, and an infectious passion and energy. In a world of information overload and countless perspectives, Tricia’s expertise and humanity come right to the fore; people always switch on and listen when she speaks. Approachable, flexible, fun, accommodating and authentic, Tricia is a wonderful colleague to work with."

    Matt Hibberd Senior Adviser, Local Government Association

  • "I love working with Tricia. Her energy and effervescence is infectious. Events and workshops are always amazing and inspiring, nevertheless Tricia relentlessly but engagingly steers all involved towards shared and agreed outcomes that are realistic and deliverable. I value highly the way she, when appropriate, and with skill and impact, integrates her lived experience of Health and Social Care into her work. I look forward to continuing to working with Tricia and if you do, I'm sure you'll have a similar experience to me."

    Martin Walker Associate Policy Advisor , Think Local Act Personal

  • "Working with Tricia is like working with your best friend who knows everything you ever need to know. Insightful, compassionate and a skilled communicator, Tricia brings a huge amount of experience to challenge and inspire those she works alongside. Tricia is a pioneer in changing the way we think about service design and delivery and I can wholeheartedly recommend working with Tricia."

    Kate Mercer Head of Kate Mercer Training

  • "I first encountered Tricia through our officer / citizen relationship. It was immediately clear I would learn so much from her experience, passion and generous leadership. Later, in another region, I have drawn on her deep skills to deliver facilitation, training and engagement with our private providers, tackling entrenched workforce challenges. We are currently developing ideas to enrich our working relationships with partners on other vital themes to improve outcomes for young people."

    Pippa Corner Deputy Director HESC, Oxfordshire County Council

  • "Tricia is a joy to work with. Her knowledge and understanding of the SEND world from both a professional and personal perspective is outstanding. Her calm, positive manner gains respect from all who work with her, she has the innate ability to keep us professionals grounded in what truly matters for families. Her drive and tenacity for positive change is a recipe for success."

    Bernadette Caffrey Head of Service Early Intervention, SEND and Inclusion, Rutland County Council

  • "Tricia Nicoll is quite a star! She has been instrumental in shaking us up and ultimately helping us to think and behave quite differently. She agitates and challenges but in ways that are focused, warm and real. Ultimately she is about changing lives, changing hearts and minds. We have never felt judged by Tricia who has the ability to help you find ambition at the most difficult of times. Her approach is warm and open and she puts so much effort into working in ways that work for you and the wider organisation. For us Tricia has been instrumental in starting a recruitment revolution across MacIntrye, this revolution is a real milestone not only in terms of finding new ways of attracting employees but in terms of being instrumental in a real cultural shift."

    Sarah Burslem CEO, MacIntyre

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